Frequently Asked Questions
What Shipping Methods Are Available?
The shipping methods that is available is UPS Ground shipping.
How Long Will it Take To Get My Package?
After an order has been placed, your items will be shipped within 3-5 business days. Below are the expected delivery times.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates above.
How many Days does Delivery take?
If you place your order during the US holiday season, please allow for 5 – 7 extra business days, as shipping companies and Noah’s Cave are very low on staff during these times and it may result in an unexpected delay. We, however, try our best to get your order delivered to you without delay.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
How Do I Track My Order?
How Do I Place an Order?
Please visit our shop page, click on add to cart (ADD as many product as you like). Afterwards, click on checkout and complete the billing information and shipping information. Last but not least click on submit. If your still have isses please contact us at 901.474.7419 or Contact us Here
How Should I to Contact if I Have Any Questions?
If your having any issues or question you can contact us here
I Did Not Receive my Order! What to do?
I have not received tracking for my Order or Replacement Order!
Sometimes due to Human Error or Technical Error, you may have not received the Tracking Number. Do not worry, as your order has most likely been shipped already! Contact us and we will give you the Tracking Number.
What is a “Request-only” Product?
Few products on our site specifically have a note as “Request-only Product” on their product page. These products are considered as pre-orders and hence require some time for finishing of the product. The time required for “Request-only” products to be shipped is specifically mentioned under these products.
Do you deliver products internationally?
Not at the moment , maybe in the future we will expand our operations
How secure is my personal information?
Express Novelty adheres to highest and strictest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.